onekshobet Privacy Policy

1 Introduction and Scope

onekshobet ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. This privacy policy explains what information we collect from you while you use our website onekshobet.lat ("site"), how that information is used, who it may be shared with, and what rights you can exercise over your personal information.

By using our site or registering an account, you are agreeing to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and both documents should be read together. If you do not agree with any term of this policy, please refrain from using our site.

This privacy policy applies only to onekshobet's own website and services. We are not responsible for the privacy practices of third-party websites or services and we have no control over them.

2 What Information We Collect

onekshobet collects various types of information from different sources. Details are described below.

2.1 Information You Provide Directly

When you create an account on our platform, make a deposit, or contact us for support, you provide us with the following information directly:

• Full name and national identity card number
• Date of birth (for age verification — minimum age of 21 is mandatory)
• Email address
• Mobile number
• Residential address
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

The following information is collected automatically while you use our site:

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Time and duration of visits to the site
• Pages clicked and navigation patterns
• Referring website or search engine information
• Information collected by cookies and similar tracking technologies

2.3 Transaction Information

The following information related to your deposits, withdrawals, and gaming activity is stored:

• Deposit amount and method
• Withdrawal amount and method
• Gaming history and betting records
• Bonus claim and usage history
• VIP level and reward information

3 How Your Information Is Used

onekshobet uses the information it collects for the following purposes:

3.1 Account Management and Service Delivery

• Creating and verifying your account
• Confirming age and identity (KYC — Know Your Customer)
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing VIP benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying suspicious transactions
• Managing anti-money laundering (AML) processes
• Detecting multiple account usage

3.3 Responsible Gaming

• Analyzing gaming patterns to identify risky behavior
• Processing self-exclusion and limit-setting requests
• Ensuring compliance with the responsible gaming guidelines

3.4 Communication and Support

• Providing support via live chat and email
• Sending important account notifications
• Sending security alerts
• Keeping you informed about policy changes

3.5 Service Improvement

• Analyzing site performance and usability
• Improving new games and features
• Personalizing the user experience

4 Sharing Information with Third Parties

onekshobet never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment Processors

To complete transactions, our payment partners — such as bKash, Nagad, Rocket, and Upay — receive the necessary financial information. This information is used solely for processing the specific transaction, and third parties are governed by their own privacy policies.

4.2 Technology and Infrastructure Providers

We work with trusted technology partners to operate the site. These partners access only the information necessary to provide specific services and may not use it for any other purpose.

4.3 Legal Obligations

We may be legally required to disclose information to authorities in order to comply with court orders, lawful investigations, or applicable legal requirements. In such situations, we will provide only the information that is necessary.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred to new ownership. In such cases, we will notify you in advance and inform you of the new policy.

5 Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain your login session, verify security, and process transactions. These cookies cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to monitor site performance and improve the user experience. These cookies collect anonymous data and cannot directly identify you.

5.3 Preference Cookies

Preference cookies are used to remember your language preference, display settings, and personal preferences, making your next visit more convenient.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some site functionality to not work properly.

6 Data Retention and Deletion

onekshobet retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

6.1 Active Account Information

All relevant information is retained while your account is active. Transaction history and gaming records may be retained for the long term — for fraud prevention and dispute resolution purposes.

6.2 Closed Account Information

Even after an account is closed or deactivated, information may be retained for a specified period for legal and regulatory reasons. Financial transaction records are kept in compliance with anti-money laundering rules.

6.3 Data Deletion Requests

Beyond legal obligations, you may request the deletion of your personal information. To process this request, contact our support team. We will inform you about the status of your request within a reasonable time.

7 Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your personal and financial information.

While we take every effort to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask you to use a strong password and not share it with anyone.

8 Your Rights

You have the following rights in relation to your dealings with onekshobet:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. Send this request to the support team via email.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you may request that they be corrected. Some information can be updated directly from your account settings.

8.3 Right to Delete Information

Where there is no legal obligation to retain it, you may request the deletion of your information. Please note that if there is an active balance on the account, that must be settled first.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted — for example, if there is a dispute about the accuracy of the information.

8.5 Right to Data Portability

You can request to receive your personal data in a structured, machine-readable format so that it can be used elsewhere.

8.6 Right to Object

You can object to marketing communications or certain types of data processing. Marketing emails will always include an unsubscribe option.

9 Protection of Minors

onekshobet strictly does not provide services to anyone under the age of 21. Our platform is intended only for individuals aged 21 and above. We do not knowingly collect information from any minor.

An age verification process is followed during account registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Changes to the Privacy Policy

onekshobet may update this privacy policy from time to time — due to business changes, legal requirements, or service improvements. For any significant changes, we will:

• Update the date on this page
• Notify registered users by email
• Display a notice on the site

If you continue to use the site after an update, you will be considered to have accepted the revised policy. Therefore, it is recommended that you review this page regularly.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us: